See Clearly.
Act Intelligently.
Optimise Effortlessly.
Unified observability and automation to keep your cloud infrastructure efficient, secure, and resilient.
A Landscape Overview
All-Stack Visibility for Full Confidence
Australian organizations today must navigate constant disruptions rather than just potential ones. In FY2023–24, the Australian Cyber Security Centre reported over 87,000 cybercrime incidents — approximately one every six minutes. Meanwhile, IBM’s 2024 report indicates the global average cost of a data breach has surged to AUD$8 million.
Performance expectations, compliance obligations, and cost constraints continue to escalate. For CIOs, CTOs, and CISOs, achieving clarity is no longer a luxury — it has become essential for secure, efficient, and confident operations.
Introducing Haylix OBSERVE: a comprehensive observability platform tailored to tackle these challenges. Leveraging the advanced observability engines of Datadog and Dynatrace and delivered through Haylix’s secure operations model on AWS and Azure, it ensures compliance with Australian data residency and regulatory requirements.
Haylix OBSERVE seamlessly integrates every layer of your digital environment — from infrastructure to applications, user sessions, and service components — into a unified, real-time view. This integration enables fewer tools, quicker responses, and clearer decision-making.
Haylix OBSERVE transcends traditional monitoring; it represents a paradigm of operational intelligence, meticulously engineered for resilience, performance, and scalability.
Only 12% of organisations queried said they had fully recovered from their data breaches. Most organisations said they were still working on them.
Organisations not using AI and automation had average costs of USD 5.72 million, while those making extensive use of AI and automation had average costs of USD 3.84 million, a savings of USD 1.88 million.
Statistics sourced from IBM's Cost of a Data Breach Report 2024
The Haylix OBSERVE Model
The Five Pillars of Observability
Haylix OBSERVE is structured around five strategic pillars — each targeting a common friction point for modern IT and digital leaders. These pillars translate technical telemetry into business-critical outcomes.
1. Cyber Security & Compliance
Detect threats early, streamline regulatory reporting (such as CPS 234, the Privacy Act, and the Cyber Security Act), and integrate with SOC and MXDR operations for continuous defence.
Potential outcomes:
- Significant reduction in alert noise through automated risk classification
- Earlier detection of threats, leading to faster containment
- Improved compliance audit readiness with reduced manual effort
2. Performance & Availability
Keep digital services stable and performant with real-time metrics, dependency awareness, and smart alerting.
Potential outcomes:
- Reduction in mean time to resolution (MTTR) through proactive alerting
- Improved stability across cloud workloads and infrastructure
- Fewer incidents of unplanned downtime affecting critical services
3. User Experience
Monitor frontend behaviour and backend reliability to enhance both customer journeys and internal operational efficiency.
Potential outcomes:
- Identification and mitigation of issues that degrade customer experience
- Reduced service outages through user-level visibility
- Better alignment between digital performance and business outcomes
4. Commercials
Understand cost-to-service ratios, eliminate cloud waste, and enable architectural decisions that protect profitability.
Potential outcomes:
- Reduction of unnecessary cloud spend
- Improved ROI through efficiency gains
- Enhanced visibility into cost drivers to inform strategic investment
5. Applications, Databases & Services
Observe every tier from code to query. Rapidly troubleshoot and resolve performance issues in both modern microservices and legacy stacks.
Potential outcomes:
- Faster resolution of service degradation issues
- Improved SLA compliance rates
- Enhanced developer productivity through clearer performance insights
The Solution
Fragmented Monitoring to Strategic Clarity
Haylix OBSERVE unifies your digital operations — not just by collecting data, but by delivering actionable intelligence, operational control, and regulatory confidence.
Complete Visibility, End-to-End
View your entire hybrid environment — infrastructure, containers, applications, services, and user sessions — from a single platform. Haylix OBSERVE replaces fragmented tools with unified observability, mapping dependencies in real time to eliminate blind spots and surface what matters most.
Faster Detection, Response, and Resolution
AI-driven correlation cuts through alert fatigue and pinpoints root cause across the stack — reducing Mean Time to Detect and Resolve by up to 40%. Integrated with Haylix’s SOC and MXDR services, threats don’t just get flagged — they get handled.
Security, Compliance, and Control by Design
Built to support CPS 234, Essential Eight, and the Privacy Act, Haylix OBSERVE turns telemetry into traceable action. Dashboards, audit logs, and rolebased views make compliance reporting straightforward — and security decisions data-driven.
Operational Efficiency and Smarter Spend
From cloud usage to service performance, Haylix OBSERVE provides cost context and optimisation insights that help prevent waste, rationalise tools, and align resource allocation with business value — without compromising performance or uptime.
Delivered by Experts Who Know Your Environment
Haylix OBSERVE is implemented and supported by Haylix’s Australian team — not outsourced or automated away. With deep experience in enterprise, public sector, and regulated industries, we stay involved from onboarding to ongoing optimisation.
The 3 Steps
The Implementation Journey
Step 1
Unified Visibility Across the Stack
Haylix begins by establishing foundational observability across infrastructure, applications, and user experience using either Dynatrace or Datadog. These platforms provide comprehensive visibility by consolidating disparate monitoring sources into a single intelligent framework, eliminating blind spots and fragmented data flows.
For example...
WITHOUT Unified Observability
Continues using disconnected tools selected independently by teams.
Experiences limited cross-functional visibility and fragmented system monitoring.
Teams operate in silos with duplicated tooling and inconsistent metrics.
Requires multi-tool training, increasing overhead and confusion.
Leadership lacks unified insights, delaying strategic response.
WITH Haylix OBSERVE
Retires fragmented tooling by centralising observability under Dynatrace or Datadog.
Gains complete visibility across cloud infrastructure, backend services, and frontend UX.
Achieves consistent telemetry across teams, from engineering to business operations.
Simplifies training and onboarding through one unified platform.
Provides leadership with consolidated, real-time dashboards for decision support.
Step 2
Strategic Integration and Workflow Automation
Haylix enhances observability by integrating Dynatrace with operational tools like ITSM platforms and cloud services. Intelligent automation is introduced, enabling Dynatrace to trigger workflows such as ticketing, resource allocation, and stakeholder alerts. The result is faster resolution times, reduced human error, and more scalable operations.
For example...
WITHOUT Unified Observability
Struggles with inconsistent integrations between siloed tools.
Tickets lack context or are created manually after issues escalate.
Logs and performance data remain unlinked, slowing diagnosis.
Dashboards exist in isolation and offer limited automation capability.
Teams remain reactive, with frequent miscommunication and slow resolution.
WITH Haylix OBSERVE
Connects alerts from Dynatrace or Datadog directly to ServiceNow for automatic ticket creation.
Correlates logs, metrics, and traces within a single interface for rapid root cause analysis.
Automates remediation workflows, stakeholder notifications, and incident escalation.
Retires legacy dashboards by replacing them with native, intelligent visualisation.
Reduces alert fatigue and human error through AIOps and contextual alerting.
Step 3
Consolidation and Intelligent Action
The final stage involves reducing platform redundancy and turning observability into a source of intelligent, automated business response. By consolidating functionality under Dynatrace, Haylix eliminates overlapping tools and empowers systems to respond automatically to operational signals.
For Example...
WITHOUT Unified Observability
Maintains overlapping tools with growing costs and fragmented responsibilities.
Teams are burdened by manual workflows and disconnected telemetry.
Automation is patchy and unreliable, leading to repeated incidents.
Monitoring is reactive, with limited foresight or strategic value.
System instability persists, eroding user trust and business agility.
WITH Haylix OBSERVE
Fully consolidates observability, log management, and performance analytics into Dynatrace or Datadog.
Eliminates redundant tools, lowering license and support costs.
Enables intelligent automation for infrastructure scaling, alerting, and stakeholder communication.
Frees teams to focus on proactive innovation instead of reactive firefighting.
Improves service reliability, time-to-resolution, and customer experience.
Product Description
Base Service
INFRASTRUCTURE MODULE
Dashboards
- Executive Dashboard
Integrations
- Entra / Azure AD
- Azure / AWS / GCP
- Up to 50 resources total
Service Add-ons
OBSERVABILITY MODULES
- Cloud Commercials
- Log Management
- APM
- Database Monitoring
- Real User Monitoring
- Synthetic Monitoring
- Network Monitoring
- Security Monitoring
- Workload Security
- Compliance – CSPM
- Incident Management
CUSTOM DASHBOARDS
- IT General
- Web & Customer
- Custom
INTEGRATIONS
- Office365
- Azure / AWS / GCP
- Additional resources
ON-PREMISE SERVICES & INFRASTRUCTURE
- Defined resources
WAF
OPSGENIE
ZENDESK
SERVICENOW
THREAT DEFENCE SIEM
SENTINEL SIEM
Others upon request
Our Managed SOC-SIEM service delivers continuous, expert-led protection through a fully managed, 24x7x365 Security Operations Centre powered by Microsoft Defender XDR and Sentinel.
Combining human expertise with AI-driven automation, we ensure rapid detection, investigation, and containment of threats — achieving mean times to acknowledge under five minutes and to contain under twenty.
This service reduces risk exposure, strengthens business continuity, and helps you meet compliance obligations under the Privacy Act, APRA CPS 234, the Essential Eight, and the 2024 Cyber Security Act.
Haylix SECURE | Azure SOC + SIEM unifies best-in-class Microsoft Sentinel SIEM with our expert SOC operations to deliver integrated, cloud-native protection.
Backed by Microsoft-verified MXDR status and enriched with ASD’s Cyber Threat Intelligence Sharing (CTIS) program, this solution offers real-time threat intelligence, proactive threat hunting, and tailored security playbooks — all aligned to Australian compliance mandates.
It’s designed to give executives confidence, support governance reporting, and defend against today’s most sophisticated cyber threats.
COMPLETE
Haylix ASSESS | Complete provides end-to-end visibility of your cyber risk posture, combining technical vulnerability management, configuration reviews, and strategic risk assessments into a unified service.
Leveraging best-practice frameworks like the Essential Eight and aligned with Australian regulatory requirements, our experts deliver actionable insights that help you close gaps, strengthen controls, and build resilience.
With tailored recommendations and prioritised remediation plans, Haylix ASSESS | Complete empowers your teams to proactively reduce risk, improve compliance, and stay ahead of evolving threats.