Observability

See Clearly.
Act Intelligently.
Optimize Effortlessly.

Unified observability and automation powered by Haylix and Datadog to keep your cloud infrastructure efficient, secure, and resilient.

Your Comprehensive Solution

The Observability Service from Haylix enhances your business’s competitiveness and security by providing real-time visibility into both technical performance and IT spending. Haylix goes further by delivering Automated Outcomes, leveraging specialised AI and the expertise of our experienced consultants.

This service ensures that Managers and IT teams not only maintain optimal performance, reliability, and security across all layers of the IT stack but also monitor and optimise the commercial impact of IT services.

Integrating observability components—metrics, logs, traces, user experience, and IT commercial monitoring—delivers actionable intelligence for faster problem resolution, financial optimisation, strategic decision-making and automated outcomes.

The Haylix OBSERVABILTY Service offers a holistic view of both your IT infrastructure and its commercial impact. By delivering real-time insights into performance, cost, and user experience, this service helps organisations maintain high availability, optimise resource usage, and maximize the financial ROI of their IT operations. It is the perfect agile solution for businesses aiming to balance performance excellence with cost control and operational efficiency.

Performance and Cost Optimisation

1. Full-Stack Monitoring

Monitor the performance and health of your entire infrastructure, including servers, networks, applications, databases, cloud environments, and commercial usage data.
Unified view of technical and commercial performance to correlate issues and costs, helping to ensure optimal service delivery within budget constraints.

2. Real-Time Metrics Collection

Collect and visualize real-time metrics from all IT assets, such as CPU utilization, memory consumption, disk I/O, and application response times.
Integrate cost-related metrics such as cloud resource consumption, software licensing usage, and infrastructure overheads.
Set up custom thresholds and alerting rules for both technical performance anomalies and financial overages.

3. Log Aggregation and Analysis

Centralized logging from multiple sources, including application logs, system logs, security logs, and commercial activity logs (e.g., cloud billing, licensing usage).
Advanced log analysis using AI/ML to detect patterns, anomalies, and cost inefficiencies.
Search and filter capabilities to drill down into specific incidents or financial trends impacting IT operations.

4. Distributed Tracing

End-to-end tracing of requests across microservices, applications, APIs, and related commercial impacts (e.g., API usage costs).
Track how different services contribute to operational costs and identify ways to optimize resource consumption and reduce expenses.

5. User Experience Monitoring

Monitor the end-user experience through synthetic transactions and real user monitoring.
Get insights into response times, page load times, and errors from the user’s perspective while also understanding the financial impact of delivering these services.

6. IT Commercial Monitoring

Track and manage IT spending, including cloud usage, infrastructure costs, software licensing, and third-party services.
Monitor commercial agreements (e.g., cloud service provider contracts, vendor SLAs) to ensure that spending aligns with business objectives and budget.
Receive alerts for potential budget overruns or resource inefficiencies to avoid unnecessary costs.

7. Automated Incident Detection & Resolution

AI-driven anomaly detection for both technical and financial anomalies, leveraging historical data to flag potential issues before they escalate.
Integrations with incident management tools (e.g., PagerDuty, ServiceNow) for automated ticket generation and notification workflows, including cost-related incident management.

8. Customizable Dashboards and Reporting

Build intuitive, customisable dashboards to visualise both technical and financial data.
Generate detailed reports covering performance trends, SLA compliance, commercial spending patterns, and capacity planning.
Compare service delivery costs with performance KPIs to assess the overall ROI of IT operations.

9. Cloud & Hybrid Environment Support

Full observability across hybrid cloud, multi-cloud, and on-premises environments, including real-time cost tracking and optimisation recommendations.
Native integrations with leading cloud platforms (AWS, Azure, GCP) to seamlessly monitor cloud resources, performance, and associated expenses.
Receive alerts for potential budget overruns or resource inefficiencies to avoid unnecessary costs.

11. Security & Compliance Monitoring

Continuous monitoring of system vulnerabilities, security threats, and associated costs of compliance and risk management.
Log auditing, SIEM integration, and compliance reporting for regulations like GDPR, HIPAA, and SOC 2, ensuring security spend is aligned with business needs.

12. Scalability and Flexibility

Designed to scale with your business as IT infrastructure and commercial needs evolve.
Flexible deployment options (cloud, on-premises, hybrid) to meet the organization’s unique operational and financial requirements.

Experience the Benefits

ENHANCE EFFICIENCY
Enabling automation across your application and services to reduce time-to-action and minimise human intervention and error.

REDUCE DOWNTIME & COST EFFICIENCY
Early detection of technical anomalies and cost inefficiencies prevents service interruptions and budget overages.

OPTIMISED PERFORMANCE & SPENDING
Proactive monitoring ensures that IT resources are performing optimally while keeping costs within budget.

ENHANCED USER EXPERIENCE
Insights into both technical performance and the financial impact of IT services allow businesses to deliver better service quality at a sustainable cost.

OPERATIONAL & FINANCIAL EFFICIENCY
Automation and AI-driven analytics reduce manual effort in monitoring and troubleshooting while ensuring cost optimization.

IMPROVED ROI & COMPLIANCE
Continuous tracking of costs associated with security, compliance, and performance ensures alignment with business goals and industry regulations.

Who is Observability for?

EXECUTIVES & BUSINESS LEADERS
Access high-level reports and dashboards that cover both performance and commercial impacts for strategic decision-making.

IT OPERATIONS TEAMS
Gain visibility into IT infrastructure for monitoring and troubleshooting, while also tracking resource usage costs.

DEVOPS TEAMS
Integrate CI/CD monitoring with financial tracking to ensure code changes don’t result in unexpected cost increases.

FINANCE & IT BUDGETING TEAMS
Benefit from detailed insights into cloud usage, software licensing, and overall IT spending.

SECURITY TEAMS
Monitor vulnerabilities and ensure the financial efficiency of security operations and compliance efforts.

The Process

Simple, Streamlined, Scalable

1. MONITOR
Gain visibility with
Datadog’s intuitive
dashboard

2. ANALYSE
Leverage AI-driven insights
for better decision-making

3. AUTOMATE
Use Terraform and Ansible
to optimize and remediate
issues instantly

4. INTEGRATE
Seamlessly connect with AWS, Azure, and other cloud platforms

Base Service

INFRASTRUCTURE MODULE

Dashboards

Executive Dashboard

Integrations

Entra / Azure AD
Azure / AWS / GCP
Up to 50 resources total

Service Add-ons

OBSERVABILITY MODULES

Cloud Commercials
Log Management
APM
Database Monitoring
Real User Monitoring
Synthetic Monitoring
Network Monitoring
Security Monitoring
Workload Security
Compliance – CSPM
Incident Management

CUSTOM DASHBOARDS

IT General
Web & Customer
Custom

INTEGRATIONS

Office365
Azure / AWS / GCP
Additional resources

ON-PREMISE SERVICES & INFRASTRUCTURE

Defined resources

WAF

OPSGENIE

ZENDESK

SERVICENOW

THREAT DEFENCE SIEM

SENTINEL SIEM

Others upon request

See Clearly. Act Intelligently. Optimize Effortlessly.